Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we are unable to offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it, and must be in its original packaging.
The following items are exempt from being returned:
Gift cards
Items not in original condition, damaged, or missing parts due to reasons not caused by our error
Any item returned more than 14 days after delivery
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email confirming receipt of your item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
First check your bank account again
Contact your credit card company — it may take some time before the refund is officially posted
Contact your bank, as there is often some processing time before a refund appears
If you have done all of the above and still have not received your refund, please contact us at velwears@gmail.com
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please WhatsApp or email us and we will guide you through the process.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be issued to you.
If the item was not marked as a gift at the time of purchase, the refund will be sent to the original buyer.
Shipping Returns
You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For higher value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.
Need Help?
For any questions related to refunds and returns, feel free to contact us:
