1. Why do I need to pay the shipping fee in advance?
To confirm your order, we require the shipping fee to be paid online in advance. This helps us process genuine orders and reduce failed deliveries.
2. How can I confirm my order?
You can confirm your order by either:
1. Making the full payment, or
2. Paying the shipping fee in advance.
Once payment is made, please share the payment screenshot with our team.
3. Will I see the product before it is shipped?
Yes. Before dispatching your order, we will send you a video of the actual product so you can verify its condition, quality, and design before shipment.
4. Can I cancel my order?
Yes. Orders can be cancelled before dispatch. Online payments are refundable if the cancellation request is received within 12 hours of payment.
5. Do you offer refunds after delivery?
No. We do not offer refunds once an order has been dispatched or delivered. Customers are provided with a product video before shipment to verify the product’s condition.
6. Do you offer exchanges?
No. We do not offer exchanges after dispatch or delivery. Please carefully review the product video sent before shipment.
7. What if I receive a damaged parcel?
If the outer packaging appears damaged, please record an unboxing video while opening the parcel and contact our support team immediately.
8. How long does delivery take?
Delivery times may vary depending on your location. Our team will provide an estimated delivery time once your order is confirmed.
9. How can I contact support?
You can contact us via WhatsApp +92 337 1256 192 or email velwears@gmail.com. Our team will be happy to assist you with any questions regarding your order.
10. Why is there no refund or exchange policy?
We send customers a video of the product before dispatch to ensure complete transparency and satisfaction. This allows customers to verify the product before it is shipped, helping us maintain a strict no-refund and no-exchange policy after dispatch.
